FAQ

We accept Visa, Visa Debit, MasterCard, Solo, Maestro, Electron, American Express, PayPal, and prepaid debit cards.

We use industry-standard encryption and are Verified by Visa & Secure by Mastercard.

Once you place an order, you will receive a confirmation email. A second email will follow when your order is shipped.

Once dispatched, you can track your order through 'My Account' by entering your order number.

Once an order is placed, it is processed immediately and cannot be changed or canceled.

Unfortunately, once you've placed your order, our warehouse team will have already started processing it (we’re fast)! So we would be unable to make any changes.

Please check our Delivery Rates & Information for available locations.

Refer to our Delivery Rates & Information for shipping costs.

Please check our Delivery Rates & Information for estimated delivery times.

We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

The delivery company may leave the parcel with a neighbour, or if there is a safe, secure location at the property they may leave the parcel there. The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from. If you are a UK customer, please contact Customer Services here if you require further help in rearranging a delivery

If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you

Of course! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.

Refer to our Returns Policy for instructions.

We are an online-only retailer.

Unfortunately, due to the exclusivity and quick turnaround of our stock, you are unable to pre-order anything at the moment.

Use our Contact Us form or tweet us.

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For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.